LuckPub Privacy Policy — How We Protect Your Data

1. Introduction

This Privacy Policy applies to all users of the LuckPub platform — whether you access it through the website at luckpub.pro or through the LuckPub mobile app. It covers how we handle your personal information from the moment you visit the site, through account registration, deposits, betting activity, withdrawals, and any interactions with our support team.

LuckPub is built for Pakistan players. All financial transactions on the platform are conducted in PKR. The data practices described in this policy reflect that focus — we collect what is genuinely needed to run the service, keep it secure, and ensure that PKR payments via JazzCash, Easypaisa, Raast, bank transfers, and cards work as expected for users in Pakistan.

By creating an account on LuckPub and using the platform, you confirm that you have read and understood this Privacy Policy. If you disagree with how we handle data, you should not create an account or continue using the service. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

2. Information We Collect

LuckPub collects personal data in three broad ways: information you provide directly, information generated automatically as you use the platform, and information received from payment providers when you make a PKR deposit or withdrawal.

Information You Provide Directly

• Registration details: Your name, date of birth, email address, phone number, and any username or display name you choose when creating your LuckPub account.
• Identity verification documents: Where required for account verification, you may be asked to provide a copy of a government-issued identity document such as a CNIC or passport, and potentially a proof of address.
• Payment information: Details related to your chosen PKR payment method — for example, your JazzCash or Easypaisa mobile number, or bank account details for Raast and interbank transfers. LuckPub does not store full card numbers; these are handled directly by the payment processor.
• Support communications: When you contact our support team via live chat or email, any messages, attachments, or account details you share in that conversation.
• Responsible gaming inputs: If you set deposit limits, request a cooling-off period, or initiate self-exclusion, we record these preferences to enforce them consistently across your account.

Information Collected Automatically

• Device type, operating system, and browser version used to access LuckPub.
• IP address and approximate location derived from it.
• Pages visited, time spent on specific sections of the platform, and navigation patterns.
• Bet history, game session data, deposit and withdrawal transaction records.
• Log data including access timestamps, session IDs, and error reports.

3. How We Use Your Data

The personal data LuckPub holds about you is used for the following purposes:

LuckPub does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Decisions about account suspension or bonus eligibility involve manual assessment where disputes are raised.

4. Payment Data & PKR Transactions

All financial transactions on LuckPub are processed in PKR. When you make a deposit or request a withdrawal, you interact with a payment processor — such as JazzCash, Easypaisa, Raast, or a banking partner — and that processor handles the actual movement of funds. LuckPub receives transaction confirmation data from these processors, which includes:

• Your registered mobile number or bank account identifier associated with the transaction.
• Transaction reference number and status (confirmed, pending, failed).
• PKR amount deposited or withdrawn and the timestamp of the transaction.

LuckPub does not store full card numbers, CVV codes, or complete banking credentials on our own servers. Payment card data is tokenised and managed by our PCI-compliant payment processors. The same applies to mobile wallet credentials for JazzCash and Easypaisa — your actual wallet PIN or authentication details are never transmitted to or stored by LuckPub.

Transaction records are retained for the period described in Section 8 (Data Retention) and are used only for the purposes of processing payments, resolving disputes, and meeting record-keeping requirements applicable to financial transactions.

5. Sharing Your Information

LuckPub does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share data only in the limited circumstances described below:

Payment Processors

When you make a deposit or withdrawal in PKR, the relevant payment processor — JazzCash, Easypaisa, Raast, your bank, or card network — receives the transaction data necessary to complete the payment. These providers operate under their own privacy policies and data security standards.

Identity Verification Services

Where identity verification is required, LuckPub may use a third-party verification provider to cross-reference the identity documents you submit. This provider is contractually bound to use your data only for the verification purpose and not to retain it beyond the period necessary for that check.

Fraud Prevention & Security

LuckPub may share data with fraud detection partners or security services where there is a reasonable basis to investigate suspected fraudulent activity, money laundering, or account abuse. This sharing is limited to what is strictly necessary for the investigation.

Legal Requirements

LuckPub may disclose personal data if required to do so by a valid legal process, court order, or other compulsory legal mechanism. In such cases, we will share only the minimum information required and will notify you where we are legally permitted to do so.

Business Operations

LuckPub may use third-party service providers for functions such as cloud hosting, customer support tooling, and analytics. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than providing the specific service to LuckPub.

6. Cookies & Tracking

LuckPub uses cookies and similar tracking technologies on the website and in the app. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how users interact with the site.

Essential Cookies

These are required for the platform to operate. They keep you logged into your account during a session, remember your language and region settings, and ensure that security features work correctly. You cannot opt out of essential cookies while continuing to use the platform.

Analytics Cookies

LuckPub uses analytics tools to understand how Pakistan players navigate the platform — which pages they visit most, how long they spend on different sections, and where technical errors occur. This data is aggregated and does not identify you individually. Analytics cookies can be declined through your browser settings.

Functional Cookies

These remember your preferences — such as your preferred deposit method or display settings — to make your experience more convenient. Disabling these cookies means you may need to re-enter certain preferences each visit.

Managing Cookies

Most browsers allow you to control cookies through their settings. You can choose to block all non-essential cookies, delete existing cookies, or set your browser to notify you when a cookie is being set. Be aware that blocking certain cookies may affect how some features of LuckPub work, particularly session management and payment flows.

7. Data Security

LuckPub takes reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. The security measures in place include:

• Encryption in transit: All data transmitted between your device and LuckPub's servers is encrypted using TLS (Transport Layer Security). This applies to account login, PKR payment flows, and any personal data submitted through the platform.
• Encryption at rest: Sensitive data stored on LuckPub's servers — including account credentials and verification documents — is encrypted at rest using industry-standard encryption.
• Access controls: Access to personal data within LuckPub is restricted on a need-to-know basis. Staff members can only access the data that is necessary for their specific role.
• Password security: Account passwords are stored in hashed form. LuckPub staff cannot retrieve your plain-text password. If you forget your password, a reset process is initiated rather than a password being returned to you.
• Two-factor authentication: LuckPub supports optional two-factor authentication (2FA) on your account. We strongly recommend enabling this — especially for Pakistan players who manage PKR balances and withdrawals through mobile wallet accounts.
• Monitoring: LuckPub monitors platform activity for signs of unauthorised access, unusual login behaviour, and potential security incidents.

8. Data Retention

LuckPub retains your personal data for as long as is necessary to fulfil the purposes set out in this policy and to meet applicable record-keeping requirements for financial transactions.

• Active accounts: Data is retained for the duration of your active account relationship with LuckPub.
• Closed accounts: After an account is closed — whether by you or by LuckPub — basic account and transaction records are retained for a defined period to meet financial record-keeping obligations and to allow for the resolution of any disputes or chargebacks that arise after closure.
• Identity verification documents: Copies of identity documents submitted for verification are retained for the period required to satisfy our fraud prevention and record-keeping obligations, and are then securely deleted.
• Support communications: Records of support interactions are retained long enough to ensure continuity of service and to manage follow-up queries, then deleted when no longer needed.
• Analytics data: Anonymised usage and analytics data may be retained indefinitely as it cannot be linked back to individual users.

When data is no longer needed, it is deleted or anonymised in a secure manner. You may request deletion of your data at any time (see Section 9), subject to LuckPub's legal obligations to retain certain financial records.

9. Your Rights Over Your Data

As a LuckPub user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team using the details in Section 12.

LuckPub will respond to data rights requests within a reasonable period. We may ask you to verify your identity before acting on a request to ensure we are dealing with the account holder and not a third party.

10. Minors

LuckPub is strictly for adults aged 18 and above. We do not knowingly collect personal data from any person under the age of 18. If you are under 18, you must not register an account, use the platform, or provide any personal information to LuckPub.

If LuckPub becomes aware that personal data has been collected from a person under 18 — whether through a false declaration of age at registration or otherwise — the account will be suspended immediately, any balance held will be reviewed, and the personal data will be deleted from our systems without undue delay.

Parents and guardians who believe their child may have accessed LuckPub should contact support immediately. We take this seriously and will act promptly to investigate and resolve any such cases. For guidance on parental controls and responsible gaming resources, please visit our Responsible Gaming page.

11. Changes to This Policy

LuckPub may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services we offer to Pakistan players, or improvements in how we describe our data practices. When we make changes:

• The updated policy will be published on this page with a revised date shown at the top.
• Where changes are significant, we may notify registered users via their registered email address or through an in-platform notification.
• Continued use of LuckPub after an updated policy is published constitutes your acceptance of the revised version.

We encourage you to check this page occasionally so you remain informed about how LuckPub handles your personal data. If you have any concerns about a change, contact our support team before continuing to use the platform.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how LuckPub has handled your personal information, please get in touch with our support team. We are here to help Pakistan players with any privacy-related queries promptly and professionally.