LuckPub FAQ – Your Questions Answered

Go to the Login page and look for the "Forgot password?" option beneath the password field. Enter the mobile number or email linked to your account and follow the instructions sent to you. If you do not receive anything within a few minutes, check your spam folder or try the mobile number option instead. Still stuck? Reach out to our support team via the contact details on the About Us page.

No. Each player is allowed one account only. Having multiple accounts is against LuckPub's terms and may result in all accounts being suspended. If you have accidentally created a duplicate, contact support straight away to get it sorted before it becomes a bigger issue.

Log in to your account and head to the profile or account settings section. From there you can update your contact details. For security reasons, a verification step is required before any change is confirmed. If you are unable to access the settings, get in touch with support and they will guide you through the process manually.

LuckPub supports a range of convenient payment options for Pakistani players. You can deposit using JazzCash, Easypaisa, Raast, direct Bank Transfer, debit or credit cards, and various mobile wallets. All transactions are processed in PKR so there are no currency conversion surprises on your end.

Deposits via JazzCash and Easypaisa are typically credited within seconds. Raast and Bank Transfer deposits usually arrive within a few minutes, though during peak banking hours it can occasionally take a little longer. If your deposit has not appeared after 30 minutes, take a screenshot of your payment confirmation and contact support with the transaction reference number.

Log in, go to the withdrawal section of your account, select your preferred method — JazzCash, Easypaisa, Raast or Bank Transfer — enter the amount in PKR and confirm. Withdrawals are processed as quickly as possible, with most requests completed within a few hours. Make sure your account verification is complete, as unverified accounts may experience delays.

Minimum and maximum deposit limits vary depending on the payment method chosen. Generally, LuckPub keeps entry-level minimums accessible so players with different budgets can get started comfortably. For exact current limits on each payment method, check the deposit section inside your account after logging in.

Yes, absolutely. Pakistan Super League fixtures, T20 internationals and all major bilateral series involving Pakistan are covered with a wide range of markets. You can bet on match winner, top batsman, total runs, over/under and many in-play options during live matches. Visit the Sports page to explore current fixtures and odds.

Yes. LuckPub's live betting feature lets you place bets while a match is in progress. Odds update ball by ball so you can react to what is happening on the pitch in real time. A stable internet connection is recommended for the best live betting experience — the LuckPub app available on the App page is particularly smooth for live markets.

LuckPub covers Football including top international leagues and tournaments, as well as Esports titles that are growing fast among Pakistani gaming fans. More sports and markets are added regularly. Head to the Betting page to see everything currently available.

LuckPub hosts hundreds of slot titles from well-known game providers, covering everything from classic three-reel fruit machines to feature-rich video slots with bonus rounds, free spins and jackpot options. New titles are added on a regular basis. Browse the full library on the Slots page.

Yes. All live dealer games including Roulette, Baccarat, Blackjack and game show titles are fully optimised for mobile play. The LuckPub app and mobile browser both deliver a smooth live casino experience. Download the latest app version from the Download page for the best performance on your handset.

Selected slot titles include a demo or practice mode that lets you explore the game mechanics without spending real money. This is a great way to understand a slot's paylines, bonus features and volatility before committing your PKR balance. Look for the demo option on individual game pages inside the Slots section.

New players who create a LuckPub account are eligible for a welcome bonus on their first deposit. The exact offer and amount in PKR are shown during the registration process and in your Bonus Hub after you log in for the first time. Make sure you read the bonus terms before claiming so you understand any wagering requirements that apply.

All active promotions for your account appear in the Bonus Hub section, which you can access after logging in. Simply click or tap on the offer you want to activate, meet any minimum deposit requirement in PKR if applicable, and the bonus will be credited automatically. Bonus terms including expiry dates and wagering requirements are always displayed with the offer.

The latest version of the LuckPub app for both Android and iOS can be found on the Download page. Follow the simple installation steps listed there. Android users may need to allow installation from unknown sources in their device settings — the page explains exactly how to do this safely.

Start with the basics: check your internet connection, close the app fully and reopen it. If the problem continues, clear the app cache from your device settings. Make sure you are running the latest version — visit the Download page to grab the most recent update. If none of these steps resolve the issue, try accessing LuckPub through your mobile browser as a temporary workaround while support investigates.

Yes. LuckPub uses SSL encryption across the entire platform, including the app. Your personal details and payment information are transmitted securely. Always download the app only from the official Download page to avoid unofficial versions. We also recommend keeping your phone OS updated and using a strong, unique password for your LuckPub account.

LuckPub provides responsible gaming tools that allow you to set daily, weekly or monthly deposit limits in PKR. You can also set session time reminders so you know how long you have been playing. These options are available in the responsible gaming section of your account settings. We strongly encourage all players to use these tools as part of healthy gaming habits. For more guidance, visit the Responsible Gaming page.

Yes. LuckPub offers a self-exclusion or cooling-off option that temporarily restricts access to your account for a set period you choose. This is a useful tool if you feel you need some time away from gaming. Your account and balance are preserved during the break. For full details on all available tools, see the Responsible Gaming page. Remember: LuckPub is for adult entertainment only — always play within your means.